All orders placed by you following the instructions on the website is an offer by you to purchase a particular product for a price specified on the website at the time of ordering on these terms and conditions. The final cost price at the time of payment will include all delivery and other charges and taxes as specified.

Shoe Logic Pty Ltd reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

If you are not happy with your product that was purchased on-line for any reason, shoelogic.com.au is happy to exchange it or provide you with a credit on your customer account, providing the product is returned to us in its original condition, undamaged and unopened. The customer will pay all freight charges.

If goods are faulty, wrongly described or different from a sample shown, you may choose between a refund, exchange or a credit.

Defective items must be returned to shoelogic.com.au within (14) fourteen days of the purchase date to be eligible for replacement. Depending on the fault, certain products may need to be returned to the manufacturer for inspection. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.

In store sales of shoes are usually performed under the guidance of our trained staff. We will not refund or exchange shoes that have been purchased following professional fitting. If there is a proven manufacturers fault then the shoe will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.